Client Stories

We’ve had the satisfaction of helping so many businesses over the years. Here are what a few of our clients have to say about their experience with us. 

“Strategic Solutions has been key in turning our practice into a very efficient, patient-friendly business. Their billing services have improved our financial performance.

Their valuable insight in improving workflow, in providing coding education, and in EMR implementation support has allowed us to meet the challenges of this ever-changing medical world.

I highly recommend Strategic Solutions – they provide reliable, approachable, and honest services.”

Mary Ann, Office Manager, Capital Eye Care

“My husband and I have run our medical practice for over thirty years.  All of the changes in medicine, over the years, has been overwhelming. Strategic Solutions staff and Karen Roy helped us with everything and anything we needed to continue running as an independent practice. 

Strategic took over our billing and credentialing, and Karen Roy helped us with hiring, required employee trainings and so many other areas of running our practice the list goes on and on.  Karen was a lifesaver to me and our practice.  I am so grateful that we found Strategic for help.”

Mary Vittengl, Malta Family Medicine

“Strategic solutions has provided me and my practice unwavering support.  They have guided me through the tedious process of PCMH and are always available as a guide for any questions, from everything from staffing issues, employee handbooks, billing and more. 

They are prompt to reply, and I never feel that any question is off limits!”


Tracey Brennan, MD

“I was referred to Strategic Solutions by a colleague when I was looking for advice on multiple practice management issues. Karen Roy and Strategic Solutions have been an indispensable resource for my practice. Karen clearly has vast experience with every aspect of running a successful medical practice. She has helped us with hiring, credentialing, and collections, to name a few things. Whenever questions arise, she is available to offer valuable insight and advice.”

Dr. Kayastha

“We knew our billing was not being done properly. We hired Strategic and they corrected and streamlined our billing process and improved our collections. Our claims get paid with very little delay due to the efficient processes they have in place. This company has allowed us to practice medicine most efficiently and still be confident that we are being paid correctly.

In addition to the billing process, we also utilize Strategic’s consulting expertise to keep us abreast of the latest payer and industry requirements and to keep us informed of how our practice is performing. Doctors are very busy people and our training has not included practice management. Strategic has taken away a lot of stress and fear that results from a lack of business knowledge. They have been invaluable to the continued success of our practice.”

Fe Mondragon, MD

“I turned to Strategic Solutions for assistance with the initial PQRS system and also for assistance in developing a Risk Assessment Program.

Our newest task is the MIPS requirements, which we received full interpretation and navigation on to obtain the 2019 bonus.

I could not have accomplished this without Strategic Solutions. The knowledge and support have been beyond my expectations.

I feel very confident that our office is running efficiently and meets all the new requirements expected in the new world of medicine.”

Glens Falls Eye Associates

“Strategic Solutions has helped my practice out significantly with billing. They have great communication, follow through on claims, and ensure that collections are actually received.

I have tried other companies in the past and couldn’t be happier with Strategic Solutions.”


Dr. Tenenboym, Precision Foot and Ankle, P.A

“Julie came to teach the basics of Medent to me. I am new to the system and she was absolutely amazing. She is very knowledgeable about Medent and was able to answer all of my questions. She was able to help guide me from the basics of how to meander through the system, to teaching me tips to improve productivity such as pre populated care plans. I hope to work with her again in several months to gain more of her knowledge about utilizing Medent efficiently once I have been working with the system longer.”

Katy Kivela, FNP

“Not only is Julie personable, she is extremely knowledgeable in both the informatics of the Medent System but also brings a provider’s perspective into your training. As a provider, typical EMR trainers are likely not able to help in the ways we would like to comprehend how our workflow/chart navigation works in the real work world. This is where Julie comes in! She was able to give us the typical EMR training on day one and by day two she was helping to personalize Medent to each individual provider and their needs.

I can honestly say that after day two of training with Julie I felt more proficient in utilizing Medent than I would otherwise with a standard non-clinical EMR trainer. Grateful to have had her training is an understatement!

Amanda Konieczny, FNP